Fee schedule by size
Size S : 2,500yen(including tax)
Size L : 5,000yen(including tax)
What is Porter Express?
Travel light from your hotel to the airport, with much less stress!
Ship your luggage at your hotel check out, and travel baggage-free. Your luggage will arrive at a specified location while you enjoy your sightseeing.
Enjoy baggage-free travel, explore more with Porter Express.
Examples of using our services
Sightseeing・Business without carrying baggage
Porter Express provides you with service that makes all travelers more comfortable regardless of their purposes of travel.
For you who wish to make the best of your time
From your check out of hotel
Until your departure at the airport
For travelers who “wish to enjoy last minute sightseeing when heading to the airport after checking out of hotel” or “got too heavy to carry after shopping” By using our delivery service from your hotel to the airport, you can enjoy last minute sightseeing and meal even on your departure date, free from being restricted from exploring around or last minute shopping.
For businessmen
Who wish to travel baggage-free when heading to the airport for departure
For business users who wish to 「Visit a client on the way to a business trip」 or 「Avoid walking with heavy luggage」 We support you with a smarter business service choice.
3 advantages
We provide low cost and speedy service by limiting service areas.
We limit our service area to Haneda and Narita airports from hotels in Tokyo’s 23 wards.
We successfully reduced the delivery and collection costs by consolidating packages from multiple customers in community based service.
Further, our porters deliver using the best route in order to shorten delivery time, and we made shipping twice daily and same day application possible by responding quickly.
We provide delivery to Narita only once daily early in the morning.
First and foremost, to carry your important packages safely
Our porters are obligated to receive trainings much stricter than any other companies, in order to handle your luggage safely and securely, but we also provide comprehensive transportation insurance, for customers to use our service even safer and more secure.
Our service
Service details
It is a delivery service from hotels in Tokyo 23 wards that are members of Porter Express, that delivers your luggage to airports (twice for Haneda, once for Narita).Please search here for our partnership hotels.
※Be noted we pick up twice for Haneda only.
How to use Porter Express service
1.Application
Please apply by filling out a slip at the front desk of hotel which has a partnership with Porter Express.
2.Payment
Size and quantity of your luggage will be checked at the front desk, and it will be accepted at hotel upon your payment.
3.Pick Up・Delivery
Our porter will come to pick up your luggage. We have two pickup time each day, at 7:00 (for Haneda and Narita), and 14:00 (for Haneda only).
4.Receiving
Please present your slip (customer receipt) at the airport’s JALABC departure counter to receive your luggage.
Estimated shipping time and airport arrival time
We will come to your hotel for pick up twice each day (twice for Haneda, once for Narita), normally between 7:00 and 14:00 on your departure date.
Please give yourself enough time and apply accordingly.
We serve for afternoon flights!!
We serve for night flights・late night flights!!
Fee schedule by size
Size S : 2,500yen(including tax)
Size L : 5,000yen(including tax)
Baggage receiving locations
Haneda Airport – International Passenger Terminal
3F International departure lobby
Narita International Airport – Terminal No.1
4F North Wing・South Wing International departure lobby
Narita International Airport – Terminal No.2
3F International departure lobby
Partnership hotels
Fee schedule(by size)
Fee schedule by size
Size S : 2,500yen(including tax)
Size L : 5,000yen(including tax)
We accept below listed luggage and parcels
Suitcase
Backpack
Paper bag※
Cardboard box※
※When shipping paper bags or cardboard boxes, please be sure to fill it with cushioning materials, and seal tightly with adhesive tapes, etc.
Frequently Asked Questions
delivery
By when can I ship my luggage to receive it at the airport?
Pick up deadlines vary depending on hotel locations, but you ar e to leave your luggage at your hotel front desk and finish paying for it by 5:00 AM (pick up time) on your departure date, in order to receive it by 10:00 at Haneda or 13:00 at Narita.
If processed afterwards, you will receive your luggage by 18:00 at Haneda or the following day at Narita.
Is there a delivery service available from hotel to anywhere other than Haneda・Narita airports?
We are sorry, but our delivery service is limited to airports from hotels.
Where can I receive my luggage?
Please choose one of the following locations to receive your luggage, at time of your application.
- Haneda Airport International Passenger Terminal(3F)
- Narita Airport Terminal 1(South Wing)International departure lobby (4F)
- Narita Airport Terminal 1(North Wing)International departure lobby (4F)
- Narita Airport Terminal 2 International departure lobby (3F)
Please check here for details.
What happens if I couldn’t receive my luggage at the airport?
Please call our receiving center if you are unable to receive it during the day.
Be noted that storage charge of 400 yen per day will be generat ed for JAL ABC departure delivery counter (International flight).
Baggage
Is there a size restriction?
Basically there is no size restriction, however, we are not able to accept any baggages that cannot be loaded to or unloaded from our collection vehicle by one staff.
Also, be noted the rules on check-in luggage and carry-on luggage on international flights are different depending on the country, airline, type of aircraft, route, etc.
Please be sure to pack according to your airline company’s restrictions.
Can I ship anything other than my suitcases?
Yes, you can ship not only suitcases but also backpacks, cardboard boxes, paper bags, etc.
Please make sure to seal cardboard boxes or paper bags with adh esive tapes, etc., before shipping them out.
Do I have to cover my suitcase?
Not necessary. No need to cover your luggage.
Is it okay to attach a tag or a key holder to my suitcase?
Please remove any tags or key holders before shipping, as they may be lost during transportation.
Fees
How much do you charge?
It will be 2,500 yen (including tax), if the added length total of three sides (length, width, height) is less than 158 cm and it weighs less than 30 kg.
It will be 5,000 yen (including tax), if over size or over weight.
How do I settle my payment?
Please make a payment at your hotel front desk, in cash or with credit card, etc.
- Credit card payment
Type of credit cards and number of payments to be accepted depend on each hotel. - Cash payment
Please pay in cash at your hotel. Currencies to accept depend on each hotel. Please contact your hotel for details.
Are there additional charges?
No, all airport surchages are included in our rate. There is no additional rate whatsoever.
Please be noted there will be storage charge generated each additional day, if your package has been arrived but not picked up on its arrival date.
Others
Where can we contact for any questions about baggages or your service?
Please contact below for any questions about baggages・our service.
[Porter Express]
TEL : +81-03-4580-7460 (Operation hours 9:00 ～ 17:00)
E-mail : info@porter-express.com
What is compensation policy for lost or damaged items?
If your baggage has been lost or damaged, we compensates up to 300,000 yen as the maximum liability amount based on the disclaimer set by our company